Ugreen UK Review: Safe GaN Performance or Service Risk?
The findings in this review are based exclusively on an analysis of real Ugreen UK customer feedback and professional editorial verdicts. We synthesized data from six primary sources to ensure technical accuracy and representative sentiment. Our methodology incorporates professional charger testing from high-authority tech publications. It also includes community safety debates and retailer-hosted feedback from thousands of verified purchasers.
List of platforms used for insights:
- TechRadar: Professional hands-on testing of the 65W retractable cable model.
- HighTechDad: Detailed evaluation of the 500W high-capacity desktop charger.
- TechForTravel UK: Expert review of the 100W GaN charging hub for travel.
- Reddit (r/UsbCHardware): Community discussions regarding internal safety and certifications.
- Trustpilot UK: Aggregate brand-level customer service and delivery ratings.
- Amazon UK: Product-level performance and durability reports from verified buyers.
The scope of this review focuses strictly on power accessories. This includes USB-C wall chargers, high-wattage desktop power stations, and GaN-based hardware. We emphasize charger performance, safety credibility, value for money, and overall buyer trust.
About Ugreen UK
Ugreen is a Shenzhen-based consumer electronics company (founded ~2012) that expanded globally via Amazon, AliExpress and other retailers. It specializes in charging and connectivity accessories, e.g. GaN fast chargers (20–500W), wall/desk chargers, USB-C and Lightning cables, power banks, USB hubs/docks, and HDMI/audio adapters. The brand targets tech-savvy users i.e. smartphone (Android/iPhone) owners, laptop users, remote workers and travelers who want high-power charging without premium-brand prices. Ugreen emphasizes certifications (most chargers carry CE/UKCA/FCC marks) and has built a large user base (hundreds of millions worldwide, with thousands of offline stores).
Ugreen UK Meta Review - Insights and Highlights
Discover firsthand opinions about Ugreen UK. Is it a hit or miss? We’ve aggregated user and pro reviewers feedback for you. below are the key takeaways:
Pros:
"The convenience of a retractable power cable is highly satisfying, it has additional ports for multi-device charging, and it's compact enough for easy on-the-go use."
"I love the convenience of the built-in cable, it can charge my phone in a pinch, and it's pleasingly compact for when I'm on the go."
"It's also pretty cost efficient with a list price of £39.99 though I've already seen it on sale for less than £28."
"The integrated cable is nice and flexible, meaning it can flex to your environment without too much trouble."
"At 500W total with 240W single-port capability, this handles anything you can throw at it."
"Solid construction with thoughtful design elements like rubber padding and tip-over protection."
"GaN technology keeps temperatures manageable even under heavy load."
"Intelligently allocates power based on connected devices and their needs."
"This longer body made the charger great for small, tight spaces as it's no wider than a standard UK plug."
"The 100W charger barely got warm, let alone hot or overheat, which is a reassuring feature."
"Plastic case looks and feels like a metal one, and the grey/black colourway perfectly matches the UGREEN power cables."
"UGREEN is not a brand that should cause concerns. I've used and deployed so, so many UGREEN products."
"They are probably some of the best quality chargers I've used. They get quite hot because they use the entire body as heat release."
"Ugreen cares about quality and their reputation, but many of their products are disqualified from USB-IF certification for including support for proprietary methods."
"Item is fantastic, fully lives up to all its specs and great quality. Ugreen managed to fix it all so they def saved the day."
"Fab service, had an issue with a voucher code not applying. Quickly rectified by friendly staff."
"I recently had an issue with a UGREEN product I purchased, and I contacted customer service. They responded very quickly."
"Brilliant charging cable. Use it to play with and charge my ps5 controller. Also, fast charges my mobile. Highly recommend."
"UGREEN 100W USB C Cable delivers power up to 20V/5A, providing full charging speed for your USB C devices."
"This USB-C fast charger cable is proven to withstand over 15000+ plugs and 20000+ bends in strict laboratory tests."
Cons:
"The lack of foldable prongs on the UK model is a shame, but this isn't the case over in the US."
"Multi-port power distribution won't suit all users... If you charge three devices simultaneously, you get 45W from the retractable cable, but just 7.5W out of the other two."
"In-built cable doesn't support Samsung Super Charge 2.0 45W. That is, however, admittedly only relevant to a small crop of Samsung devices at the moment."
"At 3.5 pounds, this is strictly a desktop solution."
"At $249 retail, it's a significant investment."
"You'll need quality USB-C cables capable of handling high wattage for best performance."
"The weight does pull down on the travel adapter, so I'd recommend using it directly into a wall socket."
"A loop of pings had started as the first fully charged devices stopped drawing power and started again. Not ideal."
"A single small pinhole LED notification light would go a long way to making this excellent charger an even better one."
"The sub actively advising against them wasn't because they didn't have certs so much as that they were lying about having certs."
"My ugreen usb to usb c cable just died in the Australian heat in my car after a week."
"For a while we didn't because of the lack of certs and some lack of transparency."
"Purchased a 65w Gan Uno charger, failed to work, got in touch with customer services they refused to replace it."
"No indication of charger outputs on boxes missing pps and pd even if they sell it on Amazon as pps and pd certified."
"Sometimes a little slow email response, but most of all they (Anitasia) help me properly with arranging the return."
"Second cable to have failed within weeks, no longer charges. Appears to have no effective warranty of product support process. AVOID."
"Bought two both splits and going in the bin, really disappointed."
Final Thoughts:
"The UGreen Nexode 65W Charger with Retractable USB-C Cable is a highly practical, user-friendly creation. The convenience of a retractable power cable is highly satisfying, it has additional ports for multi-device charging, and it’s compact enough for easy on-the-go use. Its power distribution during multi-port charging won’t suit all users, and the lack of foldable prongs on the UK model is a shame, but all in all, this is a great model available at a more-than reasonable price."
"It's a comprehensive solution for anyone who needs to charge multiple high-power devices simultaneously. The build quality is excellent, the performance matches the impressive specifications, and the safety features provide real peace of mind.
However, this definitely isn't for everyone. If you're looking for a travel charger or only need to charge basic devices like phones and earbuds, you'll find better value elsewhere. However, if you're someone who regularly juggles multiple laptops, tablets, and other USB-C devices, this charger eliminates a lot of frustration and desktop clutter.
The price point puts it in premium territory, but for professional environments, tech enthusiasts, or anyone who values convenience and consolidation, it's a worthwhile investment. Just make sure you have the right cables to take full advantage of those high-wattage outputs."
"Something has changed with UGREEN products, they’re becoming more premium without increasing prices. This GaN X 100W charger is a testament to this with a refined and high-end look concealing plenty of new tech."
"The Reddit community provides critical historical context regarding Ugreen's safety and certification record. Users discuss the brand's transition from a generic manufacturer to a more transparent and certified entity. The consensus reflects a growing trust in the brand's internal hardware standards."
"Ugreen holds a TrustScore of 3.0 out of 5 stars based on 533 reviews. The distribution shows a polarized experience for UK buyers.
- 5-Star Ratings: 61%
- 1-Star Ratings: 30%
- Other Ratings: 9%
This 30% failure rate in 1-star reviews suggests a moderate risk regarding delivery and customer service responsiveness. While 61% of users report "excellent" or "fantastic" quality, nearly one-third of buyers encounter issues that are not easily resolved. This indicates that while the hardware is generally solid, the logistical experience in the UK can be a gamble."
"Amazon UK provides specific data on product durability and compatibility for chargers and cables. Reviewers frequently compare these products to original manufacturer equipment. The feedback focuses heavily on charging speed and cable length utility.
The Ugreen 100W USB-C cable holds a rating of 4.4 out of 5 stars from 264 global ratings.
- 5-Star Ratings: 73%
- 4-Star Ratings: 13%
- 1-Star Ratings: 5%
The low 5% 1-star rating indicates high product reliability for UK consumers. Most buyers receive a durable product that performs as advertised. The risk of total hardware failure within the first few weeks is low but exists for a small minority of purchasers."
"Ugreen UK has established itself as a formidable competitor in the power accessory market by offering premium GaN hardware that remains technically proficient and cost-effective.
Professional testing confirms that high-wattage models like the 500W Nexode and the 100W travel hub demonstrate excellent thermal efficiency and intelligent power allocation.
The brand's design language has also evolved to feature durable materials and sleek aesthetics that match its high-end performance.
While safety was a historical concern, the community consensus has shifted toward trust as expert teardowns and user reports confirm compliance with modern charging regulations and a commitment to proper certifications.
However, the brand still struggles with operational consistency in its service department, highlighted by a significant 30% 1-star rating on Trustpilot that reflects persistent risks regarding shipping and slow warranty processes.
Despite these logistical frictions, Ugreen remains a reliable and safe choice for tech enthusiasts and power users who prioritize high-performance hardware and exceptional value for money."
Is Ugreen a legit and trustworthy brand in the UK?
Yes. Ugreen is a real, large Chinese electronics company with a global presence. Its products (chargers, cables, hubs, etc.) are sold worldwide. However, trustworthiness depends on expectations. Some UK users report positive experiences with Ugreen’s gear, but others warn of patchy support.
Are Ugreen products cheaper but reliable?
Generally, yes. Ugreen offers strong performance and build quality for the price, especially for cables and chargers. Some users report early failures, mainly with high-wattage chargers and hubs.
How durable are Ugreen cables and chargers?
Most users report years of trouble-free use, especially with braided cables. Some experience premature wear at connectors or housing, particularly with heavy use.
Are Ugreen chargers safe and CE-certified?
Ugreen products sold in the UK are CE and UKCA certified, with built-in safety protections (over-voltage, over-current, thermal). No UK safety recalls reported as of 2026.
How does Ugreen charging speed and GaN performance compare to competitors?
Ugreen GaN chargers deliver fast charging as advertised, supporting PD and PPS. Performance is typically on par with Anker and Baseus for most devices, but not all models support every fast-charging protocol.
Are Ugreen products compatible with Apple, Samsung, and laptops?
Broad compatibility with Apple (including MFi Lightning cables), Samsung, and most laptops. Some exceptions exist for proprietary fast-charging standards (e.g., Samsung Super Fast Charging 2.0).
What is the typical product lifespan and failure rate?
Most products last several years, but early failures can occur, especially with high-wattage chargers and some hubs. Warranty covers early failures, but the process can be strict.
What warranty and returns process does Ugreen offer in the UK?
Standard 2-year warranty. Returns are accepted within 30 days if unused; customers often pay return shipping. Warranty claims require proof and sometimes video evidence. Mixed experiences with support.