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The dash cams are designed to be connected to a power source while recording. You need to use the included 12V car power cable or a compatible hardwire kit to provide power. The internal battery is only meant for emergency situations.
If you aren’t able to insert the card with your fingers, try using a coin to push the memory card until the card locks into place.
First, please make sure Loop Recording is on. If Loop Recording is on and you still encounter problems, there may be an issue with your memory card. In this case, please try a different SDHC/SDXC class 10 memory card.
There may be an issue with your firmware. Please visit firmware section to learn how to update your firmware.
Your dash cam battery may be depleted. Try using a different power source.
Most likely there was an error writing the header information to the file, which can be caused by a sudden battery failure. If you have an important file that appears to be corrupted and can’t be played back, please send an email with your file to [email protected] and they will try and recover your footage.
Please use the dash cam to format the memory card. Press the MENU button twice, and use the MIC button to scroll down to Format. Use the video above as a reference.