Have you turned on the power switch on the side of the robot? If not, please turn on.
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Have you turned on the power switch on the side of the robot? If not, please turn on.
Please contact [email protected] for the warranty with your order information.
Try one of the following methods:
--- If using an Android phone, we recommend giving permissions for Bluetooth, GPS, and location.
--- Select your current region in WeBackapp settings.
--- Select the right robot when setting up WiFi.
--- If your WiFi contains special characters such as question marks, we recommend changing your password and then trying again.
Yes. The robot cleaner work without Wi-Fi and can carry out full-home cleanups, spot cleanups, and return to their dock with the push of a button.
The map displayed in-app should only be horizontal or vertical. If it appears at an angle, this may be due to the placement of the dock. Move the dock to a new location, with at least 0.5m of clearance on either side and 1.5m in front.
The robot vacuum may not run on certain dark or black surfaces.
Because the Infrared ray of anti-fall sensors may be absorbed by certain dark or black colored surface and recognize such area as an edge or a stair. When robot encounters this surface, robot may run away from this surface. No adjustment can be done to correct this behavior.