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Klook Reviews - Read WhatAllSay?

Our expert research team has collected comprehensive, honest and unbiased Klook Travel Review from different trustworthy sources, including bloggers, expert reviewers, the brand itself, and most importantly, ordinary travelers who shared their personal experiences while travelling. Read What All Say About Klook and Their Activities, Tours, Attractions and Things to do.

About Klook

Klook is an online travel portal that helps users choose activities, staycations, attractions, and other top destinations including Hong Kong, Taiwan, Singapore, Thailand, Malaysia, Australia, Europe, North America and South Asia / Middle East Countries.

✅ Pros

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Anne Sutherland-Smith and her fellow members have personally used Klook to book an extensive range of travel activities in various countries, including Japan, South Korea, Hong Kong and Singapore. They made 37 bookings through Klook, ranging from day tours, attraction tickets, airport transfers, pocket wifi rentals and sim card purchases. Out of 37 Klook bookings, 35 bookings went perfectly – they collected tickets, rented pocket wifis, sim cards, passes, received items by mail and used both printed and Klook app QR codes on their phones to gain access to various attractions, all without hassles.
Jena booked Narita Airport Transfers (NRT) for Tokyo with Klook for the first time during her recent visit to Japan. She expressed her unbiased and honest opinion about the klook airport transfer. The unique feature of Klook’s booking process is that they asked for an instant messaging app of choice where they can contact the traveller. Two days before their departure, the tour operator included Jena and the driver in a group chat, reminding them of the schedule of their transfer from Hotel Grand Fresa Akasaka to Narita Airport Terminal 2. Jena found this beneficial because she already had direct contact with the driver. On the day of their actual departure, they were scheduled to be picked up at 5:30 AM. By 3:30 AM, the driver sent a message in their Viber group chat. He also sent a photo of the van that would pick them up. Jena and her companions were already at the hotel lobby a few minutes after 5:00 AM. By 5:15 AM, the driver and his van were already in front of the hotel.
Claire B shared her honest opinion using the Klook App to book a range of experiences in Singapore, Malaysia, Vietnam, Thailand and Taiwan on her trip to Asia. She was in Taiwan for 4 days and booked several activities and services with Klook Taiwan. She did a one-day guided tour from Taipei with Klook Taiwan, which stopped at Yehliu, Shifen, and Jiufen. She had a good experience with Klook Taiwan Day Tour, and she found it much more convenient to visit several sites in one day and get expert advice from a local guide.
Pearl found the discover vouchers very easy to use on the Klook website and had no issues booking or redeeming the Klook tickets at Taronga zoo.
One of the greatest advantages of using Klook is getting tickets without stress and hassle. You will receive your voucher instantly once you have completed the booking process. Moreover, once your tickets get confirmed, there will be no need to stay in long queues to purchase tickets and wait for your turn.
Alyse likes Klook because they are great at promoting travel by rail, which is convenient and more environmentally friendly than other transportation options. Klook has simplified complex rail systems in Asia and Europe through digitized ticketing for the Japan Rail Pass, Taiwan Rail, China Rail & Rail Europe.
Claire B expressed her honest opinions using the Klook App to book some activities in Klook Singapore. She discovered booking through Klook is an easy way to save money and earn Klook credits against future bookings. She also found the app helpful in finding things to do in the city.

❌ Cons

Franz Ray Sescon booked a private airport transfer and found to his utter surprise, that no one came to pick them up. This terrible travel experience caused stress and inconvenience. It made older people run to the airport because they were the last passengers to onboard due to the delay.
Their customer support team does not respond to user complaints and does not bother to take care of their customers.

👍 Conclusion

As per the conclusions derived by the reviewer of hostelgeeks.com, one should undoubtedly give Klook a try. Its credibility has proven its name through its year of service, and the reviewer has personally experienced its excellent service. He purchased several activities and SIM Cards in Klook, which never failed him. Besides, it is remarkably cheap, and the process is smooth and instant.
Considering what Klook offers, the benefits of using its service and its trustworthiness, Alyse feels it is safe to confirm that Klook is a legit and safe travel platform.
Considering the excellent airport transfer service, punctuality of drivers, their polite and respectful behaviour towards the customers, the utility of Klook's app to quickly discover things to do in your destination and its commitment to cheap prices and hassle-free booking facility of tickets with instant confirmation, Klook is undoubtedly an outstanding travel service that is worth checking. At the same time, they should focus on improving their customer service, an area that can't be overlooked or ignored.
What All Say

❔ FAQs

What are Klook Credits?

Klook has a loyalty rewards program where you receive credits every time you book with them or leave a review on their website. You can redeem those credits against the price of future bookings made through Klook.

How to use Klook credits?

Once you've received at least 10 credits, you can use them at the checkout page of any booking to get your instant savings. While making the payment, select your credits to use them.

When should I schedule my airport pick up service at Klook?

Klook recommends its travelers to schedule their pick up 30-40 minutes after their domestic flight landing time if they have check-in luggage, while 20 minutes after would be sufficient if they only have a carry-on. However, if they are coming from an international flight, it is advised to schedule their pick up an hour or 1.5 hours after landing to give enough time for getting through customs.

What is Klook's Cancellation Policy?

You can cancel some trips and activities in the app if you request the cancellation at least 24 hours in advance. Please read more about their cancellation policies in the “Terms and Conditions” section of their website.

What are the payment methods at Klook?

Klook accepts Credit/Debit cards, PayPal, Apple Pay, Google Pay, Alipay, WeChat Pay, online banking, and more as payment methods.

How can I contact Klook Customer Support Team?

You can contact Klook Customer Service Team regarding any query over 24-Hour Live Chat Option or email them at [email protected].

Find Klook on Web


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