We have compiled The Bradford Exchange reviews from various audiences, including bloggers, expert reviewers, the brand itself and, most importantly, the normal consumer. Read What All Say About The Bradford Exchange, offering the most unique treasures and gifts that can't be found anywhere else.
Go to their Contact Us page and fill out your details with your enquiry and their Customer Service team will endeavour to answer your query promptly via e-mail.
They have a legal requirement under the Data Protection Act to secure all of their customer information. For that reason they can only discuss account details with the account holder or any person that has previously been authorised to speak on behalf of the customer.
Go to their Contact Us page, please fill out your details and in the ‘My Enquiry’ box please state that you wish to be removed from mailing list and their Customer Service team shall remove your details.
Unfortunately they are unable to accept returns on personalised goods, unless the product is faulty. If this is the case, please call their customer service team on 0333 003 1532
NOTE: Calls to 0333 numbers are chargeable at local rates from both UK landline and mobile phones but they are also included in most network providers’ “free minutes” packages.
Once they receive the returned item they will automatically process your refund. This will take up to 14 days from the date they receive it.
If you have returned your item within the last 21 days please disregard your invoice and allow them a little longer to receive and process your return.
If you have made a payment within the last 7 - 10 working days please disregard your invoice.
They accept payment by credit/debit card, cheque or postal order.
You can pay online by credit/debit card by clicking the option 'Make Online Payment' at the top of the page.
If posting payment, please send it to the following address: The Bradford Exchange, 2nd Floor, Churchill House, 47 Regent Road, Hanley, Stoke-On-Trent ST1 3JJ.
Please remember to include your payment slip or your full name and address details along with the payment.