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The Bradford Exchange Reviews - Read WhatAllSay?

We have compiled The Bradford Exchange reviews from various audiences, including bloggers, expert reviewers, the brand itself and, most importantly, the normal consumer. Read What All Say About The Bradford Exchange, offering the most unique treasures and gifts that can't be found anywhere else. 

✅ Pros

Source: GIPHY
Bradford Exchange processed and shipped my order in half the time I expected. I was kept informed on every step of the process.
I absolutely loved my Glitter globe. They definitely gained one client for life. I am very please with my order. Prices was reasonable, the amount of details were amazing.
I have purchased from Bradford Exchange off and on over a few years - everything arrived in good time - well packaged- no issues with payments - I hope this continues.
ring came exceptionally quickly. appears just as expected. fits well. GF loves it, has been showing it off, and explaining its provenance ever since she put it on.
Have ordered many items over the years and have always been satisfied, either with the item or the easy refund procedure!!!
the Bradford Exchange Online strives to be the single website necessary for people hoping to find quality one-of-a-kind or limited edition products.
I've ordered many items from Bradford from clothing to jewelery and never been disapointed. Quality and pricing are very reasonable and I'm a lifetime customer.
- Eugene (Product Buyer)
Once I got to page with phone number, the Customer Service woman was very helpful. Accomplished what I needed done in no time.
I have purchased other items in the past and have enjoyed everything about both purchase and products.
One of the best, I had no problems when ordering and paying for my item... I would recommend this company to anyone, highly delighted.
This ring is absolutely beautiful in person, even more so than in the picture. It is bigger than I expected. The shipping time was very quick. The packaging was good, no damage to any part of the package. The presentation box is very pretty.
All the things I've bought have been beautiful. The people I've given gifts love them.
- Charlene B. (Product Buyer)
Let me just say that customer service for Bradford Exchange is wonderful! I have never ever dealt with such a great company!
Smooth, positive experience. Friendly, helpful staff. Bought several Ashton Drake Collectable dolls. No fuss returning 2 faulty. Would order again!!

❌ Cons

As a Military wife who just found her 3 sisters after 41 years, I thought ordering 3 matching rings would be a great gift. They came in a month late & different times.
I ordered from this company 6 weeks ago. I received an email saying they had shipped the products 27 days ago. Still no product.
Bought 1 jacket with AIRFORCE for my son. Weeks later I get ARMY jacket.
The shipping cost isn’t shown until after you checkout. Now I have to try and cancel
Not impresses pendant too small. Too lightweight I am going to return it.
- Rebecca (Product Buyer)
They have charged me several times for the same item.
My mom purchased an item from Bradford Exchange, they sent the wrong item.
I ordered, a wizard of Oz Collectible item It has been several weeks I haven't gotten no response from them.
I didn't receive my entire order. And impossible to contact anyone
In December we ordered a collectible figurine from Bradford. Item received but not packaged as a collectible (no box).
Stone feel out after 6 months! poor quality - buyer beware!
They have nice products, it would be nice forthem to strengthen their customer service skills and take care of people in a timely manner.

👍 Conclusion

The Bradford Exchange - where passions become art also committed to bringing you the most joyful experience when shopping with them. Although,, Customers are having major 3 problems. And for that, We recommend you to read all the reviews and get satisfied with the reviews before making any purchase.

❔ FAQs

I’m interested in one of their products, but can’t seem to find it on your website. What should I do?

If the item you are interested in is not displayed online, please e-mail them a description of the item you require and we will help...

I have a specific question about a product. What should I do?

Go to their Contact Us page and fill out your details with your enquiry and their Customer Service team will endeavour to answer your query promptly via e-mail.

 

A family member has tried to contact you, on my behalf, but the enquiry couldn’t be answered. Why?

They have a legal requirement under the Data Protection Act to secure all of their customer information. For that reason they can only discuss account details with the account holder or any person that has previously been authorised to speak on behalf of the customer.

How do I get removed from their mailing list?

Go to their Contact Us page, please fill out your details and in the ‘My Enquiry’ box please state that you wish to be removed from mailing list and their Customer Service team shall remove your details.

Am I permitted to return a personalised item?

Unfortunately they are unable to accept returns on personalised goods, unless the product is faulty. If this is the case, please call their customer service team on 0333 003 1532

NOTE: Calls to 0333 numbers are chargeable at local rates from both UK landline and mobile phones but they are also included in most network providers’ “free minutes” packages.

I have returned my item to you – when will I receive my refund?

Once they receive the returned item they will automatically process your refund. This will take up to 14 days from the date they receive it.

I have returned my item but I am still receiving invoices requesting payment on this item. What shall I do?

If you have returned your item within the last 21 days please disregard your invoice and allow them a little longer to receive and process your return.

I sent my payment by post, but have just received a reminder letter. What should I do?

If you have made a payment within the last 7 - 10 working days please disregard your invoice.

How can I pay my invoice?

They accept payment by credit/debit card, cheque or postal order.

You can pay online by credit/debit card by clicking the option 'Make Online Payment' at the top of the page.

If posting payment, please send it to the following address: The Bradford Exchange, 2nd Floor, Churchill House, 47 Regent Road, Hanley, Stoke-On-Trent ST1 3JJ.

Please remember to include your payment slip or your full name and address details along with the payment.


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