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TickPick shows one all-in price with no buyer service fee, so on most identical listings it finishes cheapest at checkout. Public ratings are strong across more than 440,000 reviews. Order a little ahead if you can: the most common buyer note is waiting on seller release close to the event date.
How we made this estimate
Compiled from nine sources read between 11 and 24 October 2026: TickPick's own savings, sell-tickets, gift card and support pages; its Trustpilot profile; its Better Business Bureau profile; the iOS App Store and Google Play listings; Wikipedia's company entry; and two independent ticket-fee comparisons. We have not bought tickets through TickPick ourselves, so every claim about using it is attributed to the source that reported it.
What TickPick actually is
TickPick is a US secondary marketplace for live event tickets, covering sports, concerts and theatre. It launched in 2011 and is based in New York City, founded by Brett Goldberg and Chris O'Brien, who still run it as co-CEOs.
Its original idea was a bidding platform with a patented ranking system that graded every ticket from A+ to D on proximity and viewing angle. That grading still shapes how listings are sorted, so the cheapest seat and the best-value seat are not always the same row.
The company bought RazorGator and Rukkus in 2018 and took $40 million from PWP Growth Equity in 2019. In August 2024 a consortium led by Brighton Park Capital acquired a majority stake in a deal reported at $250 million. TickPick is an Authorized Marketplace of MLB and covers all 30 clubs.
What the no-fee price really means
TickPick's savings page states “No fees. Ever.” In practice that means the number on the listing is the number you pay, before tax. Nothing is added at the final screen.
The fee has not vanished, though. Sellers pay a 15% commission when tickets sell, and that commission is priced into what they list at, so a TickPick listing can start slightly higher than the same seat on a site that charges the buyer instead.
That matters less than it sounds. The buyer-side fee is where most of the cost sits on rival sites, so TickPick still tends to finish lower. The brand's own copy puts the saving at 10% to 15% per purchase.
How it compares on total price
We compared published fee structures rather than live listings, since prices move with inventory. Two independent fee comparisons put the picture like this.
| Marketplace | Buyer service fee | What a $100 seat tends to cost |
|---|---|---|
| TickPick | None | About $100 plus tax |
| SeatGeek | 10% to 20%, folded into an all-in price | About $110 to $120 |
| StubHub | 15% to 30%, added at checkout | About $115 to $130 |
On a larger order the gap compounds. One comparison tracked a $300 Lakers seat landing near $345 to $390 on StubHub against $300 plus tax on TickPick.
This holds on identical listings. Inventory differs between sites, and a seat only one marketplace has cannot be compared at all.
What its credit offers are worth
TickPick's discounts arrive as account credit rather than money off, and that credit expires 90 days after it lands. Four are worth knowing before you order.
- CreditBoost returns up to 10% in credit on listings carrying a Boosted Deal badge. The savings page shows a 5% boost giving $12.50 back on a $250 purchase, and the amount appears at checkout before you commit.
- BestPrice Guarantee gives 110% of the difference in credit if you find the same seats cheaper elsewhere, including that site's fees. It caps at $200 and the claim window is short, so claim it straight after ordering.
- Price Freeze locks a price before you buy and credits you up to $25 per ticket if the price then rises. You have to trigger it before purchase, not after.
- New account credit adds $10 to a first-time account, which corroborating sources say applies on a first order of $50 or more. Referrals run on a give-$10, get-$10 basis, with the referred friend's first order needing to reach $99.
Tip: free price-drop alerts on saved events, teams and artists cost nothing and need only a free account. For an event months out, they do more for your total than any single credit offer.
What buyers rate it
Public sentiment is one of the stronger parts of the picture, and it is consistent across platforms rather than concentrated in one.
| Source | Score | Volume | Read |
|---|---|---|---|
| Trustpilot | 4.6 / 5 | 5,877 reviews | Oct 2026 |
| Apple App Store | 4.9 / 5 | About 379,000 ratings | Oct 2026 |
| Google Play | 4.8 / 5 | About 60,800 ratings | Oct 2026 |
| Better Business Bureau | A- rating | Accredited since March 2014 | Oct 2026 |
On Trustpilot, 88% of reviews sit at five stars and 7% at one. Customers there single out transparent pricing and an easy checkout, and TickPick has replied to 94% of its negative reviews, usually inside a week.
Where buyers and the BBB differ
The gap between the review platforms and the BBB record is the one genuine disagreement across our sources.
Trustpilot's own review summary notes that some buyers found waiting for seller releases stressful as the event date approached, and had trouble tracking down a purchase in the meantime. The BBB profile records 569 complaints over three years, 199 of them in the last twelve months, grouped around delivery, refunds and billing.
Both readings can be true at once. A marketplace handling hundreds of thousands of orders a year will produce a complaint file that looks large in absolute terms and small as a share, which is roughly what an A- rating alongside a 4.6 Trustpilot score describes.
What happens if something goes wrong
Every order carries the BuyerTrust Guarantee. TickPick's category pages state that tickets are “100% guaranteed to be delivered in time for the event and valid for entry”, with a full refund if an event is cancelled.
The cover is specific: authenticity, on-time delivery, cancelled events and emergency replacement tickets. Rescheduled and postponed events are not refundable, which is standard across ticket resale but catches people out.
For a cancellation, independent write-ups of the policy note that the choice between money back and site credit sits with TickPick rather than the buyer. If an event of yours is called off, act on the instructions in their email promptly.
Selling on TickPick: what you keep
Listing is free. The sell dashboard charges nothing to post tickets and takes its 15% only when they actually sell, so a $100 sale pays out $85.
Switch CreditBoost on and your payout drops to 80%, with the difference going to the buyer as credit in exchange for better placement in search results. Payouts run through Hyperwallet up to 14 days after the event, once the buyer has had a clean run.
FanLink covers selling to someone you know. The 15% commission is still charged and then credited straight back to your account as TickPick credit, valid for 90 days from the sale.
What to know before you buy
What works well
- No buyer service fee, so the listed price is what you pay before tax
- Cheapest final total on most identical listings, per two independent fee comparisons
- 4.6 on Trustpilot and 4.9 on the App Store, from more than 440,000 ratings combined
- BuyerTrust Guarantee on every order, with a full refund on cancelled events
- Klarna at checkout: four interest-free instalments, 30 days, or 6 to 24 months
- Free price-drop alerts and Price Freeze, both available without spending anything
- Gift cards from $25 to $1,000, badged no service fees and never expires
What to know before you buy
- Install the app if you plan to use a code. The support FAQ confirms promo codes do not work on the website, and a code cannot be combined with existing credit
- Discounts arrive as account credit rather than cash, and that credit expires 90 days after it is added
- Leave time for delivery. Trustpilot's summary notes buyers waiting on seller release near the event date
- Check that your event is cancelled rather than postponed before expecting a refund. Only cancellations are covered
- Claim the BestPrice Guarantee immediately after ordering. The window is short and the credit caps at $200
- No student or military discount is listed. TickPick points buyers to its email list and social accounts for one-time codes instead
Who it suits best
TickPick fits the buyer who decides on total cost and is comfortable installing an app. If you choose seats by comparing final checkout numbers across tabs, this is the marketplace most likely to win that comparison.
It suits US sports fans especially well. The MLB authorisation, all-30-club coverage and lead-in prices from $14 for NBA regular-season games point at frequent, lower-ticket buying rather than one-off splurges.
Consider an alternative if you are buying in the last day or two and want a guaranteed instant transfer, if you need a primary-market presale, or if you are shopping from outside the US. TickPick's payment plans are built around US cards and addresses.
Where else to look
- SeatGeek: the closest comparison on total price, since it also shows an all-in number. Worth checking when its inventory for your event runs deeper, as independent comparisons generally place it second on cost.
- StubHub: the largest inventory of the three, which counts for sold-out and last-minute events. Expect its service fee to add 15% to 30% at checkout.
- The venue or team box office: the right first stop for a presale, a season ticket, or a general-admission show where face value has not moved yet.
Is TickPick legit?
Yes. It has traded since 2011, has been a BBB-accredited business since March 2014 with an A- rating, and holds 4.6 out of 5 on Trustpilot from 5,877 reviews. Every order carries its BuyerTrust Guarantee for authenticity and on-time delivery.
Does TickPick really have no fees?
Nothing is added to the buyer at checkout, so the listed price plus tax is what you pay. Sellers pay a 15% commission and build it into their listing price, which is why TickPick's starting prices can look a little higher than a site that charges the buyer instead.
Is TickPick cheaper than StubHub?
On identical listings, usually yes. StubHub adds a 15% to 30% service fee at checkout while TickPick adds none, and independent comparisons put a $100 seat at roughly $115 to $130 on StubHub against about $100 plus tax on TickPick.
Where do I enter a TickPick promo code?
Only in the mobile app. TickPick's support FAQ states that promo codes cannot be used on the website, and that a code cannot be redeemed while your account is holding TickPick credit.
How long does TickPick credit last?
Ninety days from the date it is added to your account. That applies to CreditBoost, BestPrice Guarantee and FanLink credit, so it pays to earn it when you already have a next event in mind.
Can I pay for TickPick tickets in instalments?
Yes, through Klarna at checkout. You can split an order into four interest-free payments taken every two weeks, pay within 30 days, or spread it over 6 to 24 months, subject to Klarna approval and a US card and address.
What happens if my TickPick event is cancelled?
You are covered for a full refund, though write-ups of the policy note the choice between money and site credit rests with TickPick. Rescheduled and postponed events sit outside the guarantee, so it applies to cancellations only.
Bottom line
Our compiled estimate is 8.5 out of 10, held with reasonable confidence. The pricing evidence is consistent across independent comparisons and the ratings base is unusually large, but we have not bought through TickPick ourselves.
If total cost is how you choose seats, this is the marketplace to check first, and the free price alerts are worth setting up for any event more than a few weeks out. Give delivery some room, and keep the app on your phone if you want to use a code.
